Frequently Asked Questions

If you have additional questions or concerns, feel free to contact us!

  • How do you book a game?
  • The best way to reserve a game is to book online through our website. Online booking closes one hour before the scheduled times, please call us at (720) 441-3011 for last-minute booking. Walk-ins are possible but cannot be guaranteed.

  • Do I need a reservation?
  • Yes!  While you can walk in without a reservation, but we strongly recommend booking and paying in advance to ensure a slot in the scenario you want.  Payment and reservations can be made on our booking site at our location while you wait. Keep in mind we are a non-cash business. Please arrive 15 minutes before your start time.

  • Are there age limits?
  • Players under the age of 13 must be accompanied by an adult that agrees to be their guardian.  While some of our puzzles may be challenging/sophisticated, some 8-13 year old participants have been successful at solving them!

  • How many players can participate?
  • Our scenarios are best suited for groups of 4-6 players.  The scenarios are impossible to do alone and very difficult to complete with a group of 2.  If you have a group larger than 6-8 we recommend splitting into two groups to best experience the game.

  • Will there be other groups or strangers in the room with me?
  • Nope! Conundrum has a ‘private room only’ booking system, so you will always have the room to yourselves!

  • Will the room actually be locked?
  • For your safety the room won’t actually be locked.  (But we can pretend.)  You will always be able to exit in the case of emergencies.

  • Would this game be more fun drunk or high?
  • Although some activities might be more fun under the influence of mind-altering substances, we don’t think this is one of them. Having a clear, focused mind actually makes this game more enjoyable and your team more successful. This game should not be played under the the influence of any mind-altering substances aside from prescription medication and/or caffeine. Remember, our staff reserves the right to refuse anyone for any reason.
    Celebrate after you win!

  • How do I guarantee a room has just my group in it?
  • Conundrum has a ‘private room only’ booking system, so you will always have the room to yourselves!

  • How long will I be at Conundrum?
  • You should plan to be here 80-90 minutes total.  The escape experience is one hour, but you should arrive 10-15 minutes early, and you will typically leave about 10-15 minutes after you finish your room. If you have some time concerns, please call us at (720) 441-3011 to discuss. We have a lot of scheduling flexibility!

  • Are the rooms Handicap Accessible?
  • Mostly – We have a single step up from our parking lot, and a single step to reach the Cabin in the Woods room.  We do not have dedicated Handicap Parking.  All of the rooms also have at least one chair to rest in.

  • Do I need to wear or bring anything special to the Escape Room?
  • Generally, no, you will lock up your personal belongings while you are in room.  The only item you might need to provide for yourself is reading glasses, and of course your sense of adventure!

  • Can Conundrum accommodate large groups or corporate events?
  • Yes!  Currently, we can accommodate up to 28 players at once with advanced notice, and we are continuing to expand.  If you have more 30 people in your group, we have other options available to accommodate you – just give us a call at (720) 441-3011.

  • Do you offer catering or meeting space?
  • Currently we do not have facilities for post Escape Game events, but will have a conference space and the option for in-house catering at our second location which will be opening in the fall of 2018.

  • Is this good for Team Building for work?
  • Absolutely!  We’ve had tons of groups from companies big and small come through our room for a fun and effective team building experience. 

  • What is your Refund/Cancellation Policy?
  • You may CANCEL your reservation up to 48 hours in advance of your scheduled start time with a full refund.
    You may RESCHEDULE up to 24 hours in advance of your appointment.
    Within 24 hours, no changes may be made to your appointment.
    No refunds will be given on previously rescheduled events.

  • What happens if I am running late to my appointment?
  • Because we have a strict schedule that we must keep throughout the the day, if you run late your game timer will still start at your scheduled time.  Please make every effort to arrive 10 minutes early.

  • Are the Escape Games scary?
  • No, we do not design our rooms to scare people in a scary-movie sense. But there are surprises in store, and some of them may startle you.

  • Is there anyone from Conundrum in the room with us?
  • Nope, players only!

Contact Info
(720) 441-3011

2480 Kipling St.

Lakewood, CO 80215