Frequently Asked Questions

The best way to reserve a game is to book online through our website in the GAMES section above or by clicking the “Book Now” button at the top of this page.  If you are unable to book online, need questions or assistance, please call or email us for help.

Yes!  While you can walk in without a reservation, but we strongly recommend booking and paying in advance to ensure a slot in the scenario you want.  Payment and reservations can be made on our booking site at our location while you wait. Keep in mind we are a non-cash business. Please arrive 15 minutes before your start time.

Players under the age of 13 must be accompanied by an adult that agrees to be their guardian.  While some of our puzzles may be challenging/sophisticated, some 8-13 year old participants have been successful at solving them!

Our scenarios are best suited for groups of 4-6 players.  The scenarios are impossible to do alone and very difficult to complete with a group of 2.  If you have a larger group than 6-8 we recommend splitting into two groups to best experience the game.

Nope!  As of December 2017, Conundrum now has a ‘private room only’ booking system, so you will always have the room to yourselves!

For your safety the room won’t actually be locked.  (But we can pretend.)  You will always be able to exit in the case of emergencies.

Although some activities might be more fun under the influence of mind-altering substances, we don’t think this is one of them. Having a clear focused mind actually makes this game more enjoyable and your team more sucessful. This game should not be played under the the influence of any mind altering substances aside from prescription medication and/or caffine. Remember, our staff reserves the right to refuse anyone for any reason.
Celebrate after you win!

Just book the room online in advance, your room is always private!

You should plan to be here 80-90 minutes total.  The escape experience is one hour, but you should arrive 10-15 minutes early, and you will typically leave about 10-15 minutes after you finish your room.

Mostly – We have a single step up from our parking lot, and a single step to reach the Cabin in the Woods room.  We do not have dedicated Handicap Parking.  All of the rooms also have at least one chair to rest in.

Generally, no, we will lock up your personal belongings while you are in room.  The only items you should need may be reading glasses, and your sense of adventure!

Yes!  Currently, we can accommodate up to 23 players at once with advance notice, and when our fourth room opens we will have space for up to 33, and we continue to expand.  If you have more than that, we have other options available to accommodate you, please call us at 720-441-3011.

Currently we do not have facilities for post Escape Game events, but do have plans to add this at a future date.

Absolutely!  We’ve had tons of groups from companies big and small come through our room for a fun and effective team building experience.   Some examples

You may CANCEL your reservation up to 48 hours in advance of your scheduled start time with a full refund.
You may RESCHEDULE up to 24 hours in advance of your appointment.
Within 24 hours, no changes may be made to your appointment.
No refunds will be given on previously rescheduled events.

We have a strict schedule that we must keep throughout the the day, if you run late your game timer will still start at your scheduled time.  Please make every effort to arrive 10 minutes early.

No, we do not design our rooms to scare people, however we do incorporate some fun surprises for you 🙂

Nope, players only!