Frequently Asked Questions

If you have additional questions or concerns, feel free to contact us!

  • How do you book a game?
  • The best way to reserve a game is to book online through our website in the GAMES section above or by clicking the “Book Now” button at the top of this page.  If you are unable to book online, need questions or assistance, please call or email us for help.

  • Do I need a reservation?
  • Yes!  While you can walk in without a reservation, but we strongly recommend booking and paying in advance to ensure a slot in the scenario you want.  Payment and reservations can be made on our booking site at our location while you wait. Keep in mind we are a non-cash business. Please arrive 15 minutes before your start time.

  • Are there age limits?
  • Players under the age of 13 must be accompanied by an adult that agrees to be their guardian.  While some of our puzzles may be challenging/sophisticated, some 8-13 year old participants have been successful at solving them!

  • How many players can participate?
  • Our scenarios are best suited for groups of 4-6 players.  The scenarios are impossible to do alone and very difficult to complete with a group of 2.  If you have a larger group than 6-8 we recommend splitting into two groups to best experience the game.

  • Will there be other groups or strangers in the room with me?
  • Nope! Conundrum has a ‘private room only’ booking system, so you will always have the room to yourselves!

  • Will the room actually be locked?
  • For your safety the room won’t actually be locked.  (But we can pretend.)  You will always be able to exit in the case of emergencies.

  • Would this game be more fun drunk or high?
  • Although some activities might be more fun under the influence of mind-altering substances, we don’t think this is one of them. Having a clear focused mind actually makes this game more enjoyable and your team more successful. This game should not be played under the the influence of any mind altering substances aside from prescription medication and/or caffeine. Remember, our staff reserves the right to refuse anyone for any reason.
    Celebrate after you win!

  • How do I guarantee a room has just my group in it?
  • Just book the room online in advance, your room is always private!

  • How long will I be at Conundrum?
  • You should plan to be here 80-90 minutes total.  The escape experience is one hour, but you should arrive 10-15 minutes early, and you will typically leave about 10-15 minutes after you finish your room.

  • Are the rooms Handicap Accessible?
  • Mostly – We have a single step up from our parking lot, and a single step to reach the Cabin in the Woods room.  We do not have dedicated Handicap Parking.  All of the rooms also have at least one chair to rest in.

  • Do I need to wear or bring anything special to the Escape Room?
  • Generally, no, we will lock up your personal belongings while you are in room.  The only items you should need may be reading glasses, and your sense of adventure!

  • Can Conundrum accommodate large groups or corporate events?
  • Yes!  Currently, we can accommodate up to 23 players at once with advance notice, and when our fourth room opens we will have space for up to 33, and we continue to expand.  If you have more than that, we have other options available to accommodate you, please call us at 720-441-3011.

  • Do you offer catering or meeting space?
  • Currently we do not have facilities for post Escape Game events, but do have plans to add this at a future date.

  • Is this good for Team Building for work?
  • Absolutely!  We’ve had tons of groups from companies big and small come through our room for a fun and effective team building experience.   Some examples

  • What is your Refund/Cancellation Policy?
  • You may CANCEL your reservation up to 48 hours in advance of your scheduled start time with a full refund.
    You may RESCHEDULE up to 24 hours in advance of your appointment.
    Within 24 hours, no changes may be made to your appointment.
    No refunds will be given on previously rescheduled events.

  • What happens if I am running late to my appointment?
  • We have a strict schedule that we must keep throughout the the day, if you run late your game timer will still start at your scheduled time.  Please make every effort to arrive 10 minutes early.

  • Are the Escape Games scary?
  • No, we do not design our rooms to scare people, however we do incorporate some fun surprises for you 🙂

  • Is there anyone from Conundrum in the room with us?
  • Nope, players only!